An Israeli startup founded in 2019 that seeks to apply technologies based on artificial intelligence (AI) to overhaul customers' experience using online platforms has raised $1 million in a seed round.
Plantt, founded by Fusion LA accelerator alumni Dan Leshem and Itamar Eizik, scans an organization's customer support platforms, analyzing existing interactions and conversations, and then pinpoints the slowest and most cumbersome areas. This offers companies insights into what processes and questions they should automate, and which conversational design can help solve the customer's issue.
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Plantt is a learning platform that evolves over time, able to answer new questions and queries as they arise. Meanwhile, a company's support staff can specialize in solving issues that cannot be automated.
"Companies need to make sure their biggest asset – their customers – get the experience they deserve," Leshem said.
Leshem noted that end users "expect fast responses and seamless experience. They immediately know when they're talking to a bot, and more importantly – these bots only rarely solve the issue the customer was looking to solve.
"We want to help companies fix this by helping customer support teams focus on the right queries, the right customers, and making sure the customers are happy," he said.
Currently, Plantt in integrates with existing CRM and customer support tools such as Zendesk, Intercom, Shopify, Salesforce and others, supporting over 26 languages. The newly-completed funding round will allow Plantt to expand their technological abilities and expand to more CRM platforms.
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